ADA Accessibility Information
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What We Are Doing to Keep You and Our Team Safe.



We are excited to have the opportunity to welcome you back! Our office has always utilized personal protective equipment (PPE) that has exceeded all the CDC guidelines, however, in light of the COVID-19 Pandemic we have instituted additional guidelines and protocols to ensure your safety.

You will see many changes, as we have new ways of scheduling your appointments and managing your insurance and financial transactions. First, you will be contacted 48-72 hours prior to your appointment via phone, text or email and asked a set of health-related questions. It is required that we complete this questionnaire prior to your appointment. We will have to reschedule your appointment if we are unable to complete this step.

Below is a list of some of the enhanced precautions we have taken to protect you in addition to extensive team training on infection control and patient management procedures.

1.  Personalized arrival procedures to guide you from your car directly to treatment rooms to eliminate contacting surfaces.
2.  Maintain distancing in the reception area for essential caregivers and parents of minors if they cannot wait in a vehicle or outside the clinic.
3.  Removed magazines and items that can harbor or transfer germs of any kind. Hand sanitizers will be positioned throughout the clinic.
4.  Providing more education materials to enhance your awareness of health issues related to this pandemic.
5.  We require a mask to be worn by ALL patients upon entering the office.
6.  Installed sneeze guards or droplet barriers at all reception areas.
7.  Require hand washing and hand sanitizing before all appointments by our team and by our patients.
8.  Introduce an oral pre rinse by all patients to reduce exposure to germs.
9.  Require all team members to undergo periodic testing for COVID-19 and antibodies for the earliest detection of exposure should it exist.
10.  Record temperature of every patient upon entering the office.
11.  Record the temperature and lung efficiency of every team member each day at beginning and end of work period.
12.  Payment arrangements in advance to avoid delay and allow contactless exit from the appointment.
13.  Enhanced operatory disinfection procedures of all surfaces between patients.
14.  Ambient air management with HEPA 13 air filtration continuously in treatment rooms and common areas to remove germs from circulating air.
15.  Enhanced HVAC disinfection with UV light or HEPA Filtration units.
16.  Enhanced operatory disinfection procedures before and after all appointments with mist or fogging devices to access hard to reach places that can be easily missed.
17.  New personal protection equipment like visors, gowns, and masks for our doctors and team to provide barriers against the smallest of germs.
18.  Introduce protocols to reduce or eliminate airborne aerosols during all dental procedures.
19.  Enhanced nightly disinfection procedures of equipment and office fixtures like computers, keyboards, telephones, tablets, chairs, doorknobs, and buttons that may be touched unconsciously.
20.  Disinfection of all outside mail and packages that enter the building.
21.  Longer appointment times for you to prepare and complete all appointment tasks and duties in the safest and most comprehensive manner.
22.  Providing teledentistry services for follow up lab reports or communication that can be done online or through video education.
23.  Provide disease testing recommendations for exposure detection to viruses.

ADA Accessibility Information


We are continuously working to improve the accessibility of content on our website. Below, you’ll find a few recommendations to help make your browsing experience more accessible:

If you have trouble seeing web pages, the US Social Security Administration offers these tips for optimizing your computer and browser to improve your online experience.
Use the keyboard to navigate screens
Increase text size
Magnify your screen
Change background and text colors
Make your mouse pointer more visible (Windows only)

Voice Recognition Controls
If you are looking for mouse and keyboard alternatives, speech recognition software such as Dragon Naturally Speaking may help you navigate web pages and online services. This software allows the user to move focus around a web page or application screen through voice controls. If you are deaf or hard of hearing, there are several accessibility features available to you.

Website Readers
If you are visually impaired website reading software can help read the website content to you. Website reading software like ChromeVox, which is an addon extension to the chrome website browser can help. There are also other website readers that work with a computers operating system (OS) that provide more universal coverage outside of website browsing.

Closed Captioning
Closed captioning provides a transcript for the audio track of a video presentation that is synchronized with the video and audio tracks. Captions are generally visually displayed over the video, which benefits people who are deaf and hard of hearing, and anyone who cannot hear the audio due to noisy environments. Most of our video content includes captions. Learn how to turn captioning on and off in YouTube.

Volume Controls
Your computer, tablet, or mobile device has volume control features. Each video and audio service has its own additional volume controls. Try adjusting both your device’s volume controls and your media players’ volume controls to optimize your listening experience.

If the recommendations above do not meet your needs, we invite you to give us a call.
Goichi Shiotsu, DDS Logo - Mercer Island Dentist
Location
2825 80th Ave SE, Suite 3
Mercer Island, WA 98040
Hours: Tuesday - Friday 8:00am - 5:00pm
(206) 232-3600